Refund Policy

At Weavex.shop, we aim to provide the highest quality fabrics and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand your rights and the process for obtaining a refund.

Eligibility for Refunds

To be eligible for a refund, please ensure that:

• The item must be unused, unwashed, and in the same condition that you received it.
• The item must be in its original packaging, with all tags attached.
• You have the original receipt or proof of purchase.
• You contact us within 10 days of receiving your order to initiate the refund process.

Non-refundable Items

Certain items are not eligible for a refund, including:

• Custom-cut or custom-made fabrics.
• Clearance or final sale items.
• Gift cards.

Refund Process

1. Initiate a Refund:

• Contact our customer service team at customersupport@weavex.shop or call us at +1 (832) 844-5166 within 10 days of receiving your order.
• Provide your order number and the reason for the refund request.

2. Return Authorization:

• Our customer service team will provide you with a Return Authorization (RA) number and instructions on how to return the item.

3. Ship the Item:

• Pack the item securely in its original packaging, including all tags and accessories.
• Clearly write the RA number on the outside of the package.
• Ship the package to the address provided by our customer service team. We recommend using a trackable shipping service to ensure the package is received.

4. Inspection and Processing:

• Once we receive your returned item, we will inspect it to ensure it meets the refund criteria.
• If the item is approved for a refund, we will process your refund to the original method of payment within 7-10 business days.
• The refund will be in your account within 15 days from the date of approval.
• Please note that original shipping charges are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at customersupport@weavex.shop or +1 (832) 844-5166. We will arrange for a replacement or refund at no additional cost to you.

Important Notes

• Refunds are only accepted for items purchased directly from Weavex.shop.
• Weavex.shop is not responsible for returns lost in transit; please use a trackable shipping method.
• All returns and refunds are subject to approval at the discretion of Weavex.shop.